Alyosser Optical • Web Portal & Android App
Privacy Policy & Data Safety
Effective Date: 2026-11-13 • App ID: com.alyosser.opticalportal
This Privacy Policy explains how Alyosser Optical collects, uses, stores, and protects information when you use the Alyosser Optical portal (https://alyosseroptical.com) and the official Android application (com.alyosser.opticalportal). This platform is a business-to-business (B2B) portal for authorized optical centers, clinics, and eye-care professionals and is not directed to children under the age of 13.
1. Information We Collect
- Account & Business Profile Data: Optical center name, authorized contact person, business email, phone number, and partner details provisioned through administrative onboarding (Contact Us). Public self-registration is disabled.
- Optical Prescription (Rx) & Order Data: Lens specifications (SPH, CYL, AXIS, ADD, PD, frame dimensions, and center reference labels), bulk order sheets, Lens Advisor inquiries, and warranty claims submitted by authorized centers.
- Authentication & On-Device Storage: Essential security/session cookies (
laravel_session, XSRF-TOKEN) and language preference (English/Arabic). On Android, saved sign-in credentials are encrypted locally on-device using hardware-backed Android Keystore AES-256-GCM encryption and are never shared externally.
- Offline Optical Calculator: The built-in offline Rx Transposition & Vertex Distance tool executes 100% locally on your device; values entered in the offline calculator are never transmitted or stored unless you are online and submit an order in the portal.
- User-Initiated Downloads & Security Logs: PDF lab tickets, invoices, and price lists you explicitly download are saved via Android's system
DownloadManager. Our servers also record standard security/diagnostic metadata (IP address, user-agent, request timestamps) for abuse prevention, rate limiting, and service integrity.
2. How We Use Information & Third-Party Sharing
We use collected information strictly to manufacture and deliver optical lens orders, provide real-time lab production tracking, issue invoices, process warranty claims, respond to support inquiries, and secure user accounts. We do not sell your data, serve third-party advertisements, or include third-party ad/analytics tracking SDKs.
3. Data Security & Retention
- All network traffic between the mobile app, browser, and our servers is encrypted in transit via HTTPS / TLS (cleartext HTTP traffic is disabled in the app).
- Passwords are protected with strong cryptographic hashing on the server, and Android Keystore session/credential tokens are cleared on sign-out or app uninstall.
- Business order, invoice, and warranty records are retained for the duration of the commercial partnership and as required for accounting and warranty fulfillment.
4. Your Rights & Account / Data Deletion
Authorized centers and users may access or update profile details in the portal after signing in, or request access, export, or permanent deletion of their account and personal data at any time.